Terms and conditions

These terms and conditions apply to all attendees of the convention.

Registration and Payment

• In order to take part in the convention, you are required to register through our online registration system. Registrations or ticket purchases through any other means are null and void
• Registrations are subject to screening by registration staff. You will receive an invoice by e-mail with all necessary payment information as soon as your registration has been approved
• We currently accept payments only through bank transfer
• All convention fees, hotel fees, and other optional packages are due within 10 calendar days after receiving the payment information
• If we do not receive proof of payment within two weeks after the payment information has been sent out, your slot is no longer guaranteed and may be cancelled
• We also permit payment in maximum 3 installments. All installments have to be paid within two months or at the latest until the 15th of October, whichever comes first. If the payment is not completed on this date the booking will be cancelled without any refund

Delivery

• An email will be sent to you with a confirmation when everything has been paid in full
• You can always access the account page and print out your confirmation

Age Verification

• Attendees must be at least 18 years old at the first day of the convention
• Attendees are required to present their legal photo ID or passport at check-in time. Your ID details must match the information in our electronic records
Note: Due to liabilities imposed on us by the rather strict youth welfare laws in Belgium, we have decided not to allow underage attendees.

Cancellation/Ticket Transfer

• Tickets (including all fees, extras and hotel rooms booked through us) are not refundable
• However, tickets (including all extras and bookings attached to them) can be transferred. Both parties must send an e-mail to registration@fluufff.org using the e-mail they signed up with, along with their login names, and confirm the transfer. Registration staff will then update the database accordingly
Note: Ticket transfers must be cleared by us ahead of time in all cases. Any person showing up at the convention who is not in our database will not be admitted in someone else’s name.
• In case the event is cancelled due to insufficient attendance, all payments to Flüüfff (ticket, hotel) will be refunded, with the possible exception of processing fees. Any other expenses, such as travel costs or other expenses not with Flüüfff, will not be refunded under any circumstances

Sponsorship

Sponsorship is a simple way to support the convention through a voluntary extra donation. In return, sponsors will be mentioned by name in the conbook, get a differently styled name badge, and receive a complimentary gift package.

Privacy Policy

• Your data will be treated confidentially and in accordance with Belgian data protection laws
• You agree that we may hand over your personal data to the management of the hotel for billing purposes
• We will not disclose your data to any third parties unrelated to your business with Flüüfff, except as required by Belgian law
• You agree to receive e-mails concerning your registration and payment status, as well as a few announcement e-mails related to Flüüfff
• We will never send you any e-mails unrelated to Flüüfff
Note: Please understand that – while we of course do respect your privacy – Flüüfff is not an anonymous event. You will be required to carry a name badge that serves as your admission ticket and identifies you with your nickname and country. Your nickname may be included in Flüüfff related publications such as the conbook or videos (e.g., as part of the credits, the sponsor listing, etc.).

Association

Flüüfff is a registered Belgian organisation with organisation number 0662.498.716.
Address: Please contact contact@fluufff.org for all inquiries regarding our policies and terms and conditions.